FAQ - General - Boat Sightseeing - Kayak - RIB Safari - Bus Tours - Electric Bike Rental - Car Rental
General
1. Where to buy tickets for the tours offered by Geiranger Fjordservice?
Tickets are available online and in the Ticket Office by the pier in Geiranger.
2. Do I need to make a reservation?
The sightseeing cruises depart several times a day during the summer. We recommend pre booking, particularly during high season from June to August, since some of the departures tend to sell out. On our website you can check seat availability and book online.
3. What type of payment is accepted?
When making reservations online different types of credit cards are accepted. In the Ticket Office in Geiranger you can pay by credit card, debit card and cash. The national currency in Norway is Norwegian Krone (NOK). We accept as well Euro, US-Dollar, Pound, Danish Krone and Swedish Krone.
4. If I book online, where do I get my ticket?
A booking confirmation will be sent to your e-mail address after booking. Please check your spam box too regarding the online confirmation The confirmation contains a pdf document with a QR-code, which is your ticket. When arriving in Geiranger, please proceed straight to boarding with your ticket available - printed or on your smartphone.
Note: In case of using your smartphone we recommend saving the ticket as a pdf or picture - to have it available even without internet access. Groups with more than 6 persons: Every person needs an own ticket. The single tickets you find on the following pages of the pdf document.
5. Do you offer a family rate?
There is no family ticket but we offer a cheaper rate for children.
6. How much are tickets for children?
For children up to 15 years of age we offer reduced rates.
7. Is it possible to get a group discount?
Yes. For groups over 15 people we offer a 10% discount. The reservation must be made well in advance before departure to ensure availability. For further information please contact our booking service at booking@geirangerfjord.no.
8. Is there a discount for seniors or students?
No discount is offered for seniors or students.
9. What is your cancellation policy?
In accordance with our terms and conditions, no refunds are given. If you pay the cancellation protection via the website you can cancel up to 3 days before departure without reason, the price is 50 NOK. The booking is binding once the tour has been confirmed and paid for. We recommend taking out a travel insurance policy that includes cancellation cover. In the event of cancellation , for example due to illness, you should then contact your insurance company, which will pay the refund where applicable. We are able to provide you with documentation you need.
Note for cruise ship passengers: We are as well flexible about changing dates or departure times if you arrive late or depart early, provided you contact us beforehand and there are spaces free on other tours or departures.
If the Ship is not able to arrive due to weather or other unforcean circumstances please it is very important to have the travel insurance that includes cancellation cover - due to the ship not arriving.
10. Can I bring my luggage?
Yes. You can leave bags with the Tourist Information (located in the same building as the Ticket Office) for the duration of your sightseeing boat tour. Note that we assume no liability for your luggage. You can bring your luggage on the 'Ålesund to Geiranger Fjordcruise', ask the crew and they will show you where to leave your luggage.
Guests who have booked no tour can leave their luggage at the tourist information office, a fee a 10NOK per piece of luggage will be charged. Storage can only be allowed during opening hours.
11. I arrive by car - what coordinates do I put into my GPS?
Long: 62.102276176
Lat: 7.2044563293
Location: Geiranger Center
12. Where can I park my car?
All parking in Geiranger is paid parking. See prices and details for parking via the website: https://parkingingeiranger.no/
FAQ - General - Boat Sightseeing - Kayak - RIB Safari - Bus Tours - Electric Bike Rental - Car Rental
Boat Sightseeing
1. Why should I choose a Fjordsightseeing tour with Geiranger Fjordservice?
We are a locally owned and run company with lots of experience – over 4 million passengers since 1970. We offer a fjordsightseeing cruise that takes you the entire length of the Geirangerfjord - part of the UNESCO World Heritage site.
2. What is the difference between a 60-minute and a 90-minute tour on the fjord?
The 90-minute tour will let you experience the whole 16 km long fjord since it takes you all the way out to the inlet. The 60-minute tour is designed to take you to the main sights and waterfalls, such as the Seven Sisters waterfall – giving you more time to spend in the village or up in the mountains!
3. Where do I buy tickets?
Tickets are available online or in the Ticket Office in Geiranger.
4. From where do the boats depart?
The boats depart from right behind the Ticket Office in the center of Geiranger (pier 1 and pier 2)
5. Is the audio guide included in the ticket for the sightseeing boat?
Yes. Download the app onto your phone before you arrive , then connect to the audio guide when on board the sightseeing boat. Please contact the crew onboard if you experience any issues via the audio Guide.
6. Which languages is the audio guide available in?
The audio guide is available in Norwegian, English, German, French, Spanish, Italian, Czech, Japanese, Korean, Mandarin, Polish and Portuguese.
7. What facilities do you have on board?
You can enjoy the cruise both outside on deck and inside through panorama windows. Toilets are located under deck. Learn interesting facts about the fjord, life in Geiranger and Norway in general with the audio guide you find on board. From June to August it is possible to purchase snacks and hot and cold drinks.
8. What happens if the weather is bad – rainy or windy?
The Fjordsightseeing tours run in all weather conditions. The diverse weather is what gives the region its unique character and visitors should always be prepared for some rainfall during their stay. We recommend bringing sensible clothing for cool and wet weather so as to get the most from your visit.
9. What should I wear?
During the tour it is possible to enjoy the sights both outside on deck or inside through panorama windows. We recommend that you dress for the conditions and bear in mind that there will be some windchill factor as you are travelling on a boat.
10. Are the sightseeing boats accessible for wheelchairs?
Yes. But please be aware that access changes slightly depending on tide conditions. Guests board the boat via a ramp, which can sometimes be a little steep if the water level is high. There are a few steps in the indoor area. We will do our best to assist you! We have two boats, GF1, and GF2. GF1 still require that you are able to do some steps yourself onto the boat. The GF2 is fully wheelchair accessible and has specified departures times.
11. Can I bring my dog?
Yes, dogs are allowed on the 60 and 90 min sightseeing tours free of charge. We have to ask you to stay on the viewing deck or at the front or back of the boat during the trip. We like to keep the indoor area animal-free for guests with allergies. We only allow assistance dogs on our 3hour tour from Ålesund.
12. Can I make a seat reservation?
No. You can choose your seat after getting on board.
13. If I visit Geiranger by cruise ship, is it worth taking the Fjordsightseeing too?
Yes. With the sightseeing cruises you come closer to the waterfalls and beautiful surroundings. An audio guide is provided to all passengers, giving you interesting facts about the fjord, norwegian culture and history. It is a different experience compared to seeing the fjord from a cruise ship.
14. What is the difference between the ferry cruise to Hellesylt and a Fjordsightseeing?
The ferry is a car ferry mainly for transporting passengers from Geiranger to Hellesylt or the other way. It takes 1 hour one way. To make a round trip it takes in total 2,5 hours including half an hour waiting in Hellesylt for the ferry back to Geiranger. If you plan to continue your journey from Hellesylt, the ferry is a good option. If you are looking for a roundtrip we recommend the Fjordsightseeing since it is less time consuming, takes you closer to the waterfalls, has a more extensive audio guide and costs less.
15. Can I bring my camera?
Definitely! There are plenty of great photo opportunities along the Geirangerfjord.
16. I want to do the hike to Skageflå - how does it work?
To get to the start of the hike to Skageflå farm a drop off service from the sightseeing boat MS Geirangerfjord ("traditional vessel") is available. Passengers disembarking for this hike will be asked to make their way to the front of the boat a few minutes before making the Skagehola stop.
Purchase a “Fjordsightseeing drop off/pick up Skagehola ticket”, enjoy the fjordtour of Geirangerfjord and be dropped off at Skagehola at the end of the tour on the way back to Geiranger. From Skagehola it takes about 45 minutes to go up to the farm Skageflå. After taking a break with a fantastic view you can either hike back to Geiranger (4 hours) or you go back down to Skagehola and use the pick-up service with our Sightseeing boat. If you wish to get picked up again from Skagehola no prebooking is necessary. The pick-up service is included in the same ticket, just go back to the dock in good time for the next pick up. Please review the time table for drop off and pick up times on our webpage.
Please note: Only the sightseeing boat MS Geirangerfjord ("traditional vessel") offers the Skageflå drop-off and pick-up service. If you wish to only use the pickup service make your way to Skagehola dock in good time to be collected by the next MS Geirangerfjord sightseeing boat. Provided there is available space it will cost 100,- NOK cash per person and you can pay on board. Safety note: All hiking is at your responsibility and at your own risk. Use common sense when you are in nature and go prepared with firm footwear (hiking boots), waterproof/warm clothing and enough food & drink.
FAQ - General - Boat Sightseeing - Kayak - RIB Safari - Bus Tours - Electric Bike Rental - Car Rental
Kayak tours
1. I want to join a kayak tour with guide - what do you provide?
We offer kayak tours for beginners and more experienced paddlers (“Discover Kayaking” and “Seven Sisters” Tour). The tours range from 2,5-4 hours. Please review the webpage for more information.
2. Is there a kayak rental?
Yes, we rent out single and double kayaks. These are available on a first-come, first-served basis. During the season the kayak centre is open from 09:00 until 17:00. Our Kayak Center is open every day weather dependent, from June to September. If visiting outside of these months, please contact us as it may still be possible.
3. Should I book online or can I pay on the Kayak Center?
For renting a kayak you can pay at the Kayak Center. For the tours we recommend to book online, especially in the main season between June and August. You can also pay at the Kayak Center itself if places are available.
4. How to get to the Kayak Center?
The Kayak Center is located on the sheltered, sunny side of Geiranger harbour at Homlong. It is just 5min in a car or a pleasant 20 min walk on the flat.
5. How much kayaking experience is required?
You don’t need any previous experience to join a kayak tour. The guide will give you all necessary information. For beginners we recommend the 2.5 hours tour “Discover Kayaking”. To rent a kayak some experience is required. You should feel confident to paddle on your own without any instruction.
6. Do I need to be physically fit to join a kayak tour?
Yes. A certain level of physical fitness and core strength is essential to enjoy the tour. On our shortest trip you would need to be capable of 2 hours of moderate exercise. In case of any health problems, please contact us in advance so that we can find the best tour for you.
7. Is it possible to get a group discount?
Yes. For groups over 15 people we offer a 10% discount. The reservation must be made well in advance before departure to ensure availability. For further information please contact our booking service at booking@geirangerfjord.no.
8. Do I have to be able to swim?
Yes. You do not need to be a good swimmer to take the kayak tour, but you should be comfortable in and around water and able to swim in case that is necessary. We will provide you with a lifejacket.
9. Can children go with a kayak?
Yes. Each child must be accompanied by an adult in a double kayak. Kayak rental from 8 years old, 2.5 hour Discovery tour from 10 years old, 4 hour 7sisters tour from 13 years old.
10. What size are the groups?
On our short tour 'Dscovery tour', groups consist of a maximum of 10 guests to one guide. On our longer tour (7 sisters) groups consist of a maximum of 8 guests to one guide. We offer private tours as well. Please contact us for more information.
11. How stable are the kayaks?
The kayaks are very stable and the likelihood of a capsize or flip is minimal. If your kayak flips all of our guides are well trained in rescue procedures to quickly and efficiently get you back in the boat. Before the start of the trip we go over paddling technique and safety procedures, which includes what to do in the event of a capsize. Always listen to the guide for instructions and directions - this will ensure a safe and enjoyable trip.
12. When should I be at the Kayak Center before the tour?
W recommend to meet up at the kayak center in Homlong 15 minutes before the tour starts.
13. What should I wear?
We recommend water- and windproof clothing and waterproof but comfortable shoes. Bring a change of dry clothes as well. Jeans and cotton clothing are not recommended. We provide all the necessary equipment such as life jacket and sprayskirt.
14. What happens in case of bad weather?
A kayak trip us enjoyable in all weathers, including rain. Make sure to bring appropriate clothing! If the weather is extreme, for example strong winds, the tour will be cancelled. If so, we will contact you as soon as possible and offer another date for the tour.
15. Is there a toilet at the Kayak Center?
There are limited toilet facilities at the kayak center. We recommend using the public toilets in town before heading out to the kayak center
FAQ - General - Boat Sightseeing - Kayak - RIB Safari - Bus Tours - Electric Bike Rental - Car Rental
RIB Safari
1. What type of boat tour is the Fjordsafari?
The Fjordsafari is a tour on a Rigid-hull Inflatable Boat (RIB) with 12 seats. RIB speedboats are made of a hard fiberglass hull surrounded by inflated pontoons for extra stability. The driver works as well as your guide during the tour.
2. How fast can a RIB go?
At high speed, the vessels travel at 35Knots (approximately 65 km/h). During the tour the driver chooses a speed all guests feel comfortable with. There are a couple of stops close to the waterfalls where you can enjoy the scenery and take pictures of the magnificent landscape around you.
3. Why should I choose a Fjordsafari when visiting Geiranger?
The Fjordsafari gets you up close and personal with the Geirangerfjord. You will get to see all of the waterfalls, and your guide will tell you fascinating stories about the people who used to live on the fjord farms. This is the boat tour in Geiranger that takes you closest to the Seven Sisters and the Suitor Waterfall. You will stop right next to it which of course gives amazing photo opportunities. And while enjoying the beautiful scenery of the fjord, the fast boat ride itself is a thrilling experience!
4. How long does the tour last?
The Fjordsafari lasts in total one hour and you will be on the water for 45 minutes.
5. Where is the meeting point?
Geiranger Brygge - Maråkvegen 35. This is located halfway along and on the harbour side of the pedestrian street in centre Geiranger.
6. Will I get wet?
No. You will be provided a waterproof suit which keeps you warm and protects you from the wind and the spray of the waterfalls. The suits are available in all sizes.
>7. What should I wear?
You can dress normally. The suit we provide will keep you warm and dry.
8. Can children join the tour?
Yes. The minimum age is 3 years old.
9. How many people does each boat have on board?
There is permission for up to 12 passengers per boat plus the driver.
10. Where can I keep my bag during the tour?
We provide storage of belongings in the changing room. However, hand luggage and small bags can be taken on board.
11. What happens in bad weather?
The tours depart in all weathers.
12. Can disabled passengers join the tour?
Yes. Please contact us in advance
13. Can I bring a camera on board?
Yes. In case of rain we recommend to bring the camera in a waterproof bag.
14. Are there toilets on board?
No. Toilets are located outside of the tourist information building.
15. Can I choose where to sit?
Yes. It is free for all to choose where to sit when boarding.
16. Do I risk experiencing travel sickness?
Travelling on a RIB in general doesn’t give the same motion sickness that causes people to feel unwell.
FAQ - General - Boat Sightseeing - Kayak - RIB Safari - Bus Tours - Electric Bike Rental - Car Rental
Bus tours
1. Where can I buy tickets?
Tickets can be purchased online or at the Ticket Office in the center of Geiranger. There is no ticket sale on the bus. We recommend to book online as the tours are often sold out. The pdf document you get with the confirmation e-mail after booking is your ticket. With the ticket you can go directly to the bus.
2. Where is the bus stop?
We offer different bus tours and the bus stops are located in different places. The Panorama Bus and Panorama Exclusive Bus start by the main road right outside of the Ticket Office in Geiranger. The Dalsnibba Mountain Highlight Bus departs from the public bus station. All bus stops are within a minute walk from the pier.
3. Can I choose where to sit?
Yes. All passengers can choose where to sit when entering the bus. There is no seat number connected with the ticket.
4. How long do the bus tours take?
We offer bus tours between 1,5 and 3 hours. All tours depart and arrive in the center of Geiranger, only 1 minute walk from the pier.
5. How frequent are the busses?
The bus schedules correspond to the arrival and departure times of the cruise ships visiting Geiranger. Therefore they vary from day to day. Please review our website for departure times and seat availability on the day you are planning to join a tour.
6. Where and how long are the stops during the tour?
The busses stop at the most scenic viewpoints we have in and around Geiranger, such as Eagle Bend, Flydals Canyon and Mount Dalsnibba. Depending on your tour you have 2 or 3 stops. The busses stop for 10-15 minutes, giving you the opportunity to get off, look around, enjoy the scenery and take pictures. Be sure to be back on the bus on time to not risk to be left behind!
7. Is there a toilet on the bus?
No. Toilets you find in the center of Geiranger, at the viewpoint Flydals Canyon and on Mount Dalsnibba.
FAQ - General - Boat Sightseeing - Kayak - RIB Safari - Bus Tours - Electric Bike Rental - Car Rental
Elecrtic Bike Rental
1. What is an e-bike?
An e-bike is a bicycle with pedal assistance, which is activated by a battery and only works when the cyclist is pedaling. Riding the e-bike without pedaling is not possible. The assistance allows you to be faster than on a normal bike, and it makes going uphill much easier.
2. What is special about riding an e-bike in Geiranger?
Geiranger is surrounded by mountains. Riding a normal bike in that kind of area is not something for everybody. The e-bike allows you to go uphill more easily but still to have some moderate exercise. Apart from that you experience the surroundings more intensely than from a car or a bus. You can stop any time to enjoy and to take pictures. The famous panoramic viewpoints “Eagle Bend” and “Flydals Canyon” are only a 30 minutes ride away.
3. Do I have to be able to ride a bicycle?
Yes. An e-bike works as a normal bike, apart from the pedal assistance. The roads in and around Geiranger are steep and twisty and there can be a lot of traffic in the high season. Therefore we advise against renting an e-bike, if you are not used to bicycling in general. How about a bus tour to our scenic viewpoints instead?.
4. Where is the e-bike rental located?
You find our e-bike rental in the center of Geiranger in the tourist information building. Just go straight to the ticket counter, where you get the e-bikes and protective equipment.
5. Where do I get the tickets for renting an e-bike?
Tickets can be purchased online via our website and in the tourist information building at the ticket counter in the center of Geiranger.
6. Should I book online?
Usually we have enough e-bikes available. In the high season between June and August it can happen that all the bikes are rented out. If you want to make sure to get one, we advise you to make an online booking.
7. How does the rental process work with online bookings?
If you have booked online, the e-bikes will be ready for you on the chosen date in the building of the tourist information office in the center of Geiranger. Just tell your name and the reservation number at the ticket counter and you will get the e-bike, a helmet and a reflective vest as well as a little introduction in riding an e-bike. Please let us know with your online reservation at what time you are going to pick up the bikes.
8. How do the e-bikes of Geiranger Fjordservice work?
The e-bikes have gears and two brakes– same as normal bikes. There is a display on the handlebar where the battery can be switched on and off. You can choose how much help you want to get: “Turbo” provides maximum support, “Eco”-mode protects the battery. In total there are 5 modes, which can be comfortably changed while driving. Furthermore the display provides information about the current speed, the maximum speed and the covered distance.
9. Will I get an instruction how to ride the e-bike?
Yes. The staff from the ticket counter will explain you how everything works. The e-bikes are very user-friendly and easy to ride.
10. What kinds of e-bikes are available?
We rent out mountain bikes in different sizes, as well as standard sized city bikes. Our staff at the ticket counter will help you to find a suitable bike and to adjust the saddle if necessary.
11. Can I rent a normal bike without battery?
No. We only rent out e-bikes.
12. Do I have to wear a helmet?
Yes. Although wearing a helmet is not mandatory in Norway we rent out the e-bikes only with helmet and reflective vest. The roads in and around Geiranger are steep and twisty with a lot of traffic during the high season. For your own safety we recommend strongly to wear the provided protective equipment.
13. Do I need to be physically fit to ride an e-bike?
A minimum of physical fitness is required. Although there is the pedal assistance, you have to make some effort to conquer the altitude difference. But the e-bikes allow you to do it with a smile in your face.
14. How are the driving conditions?
All roads in and around Geiranger are in great condition. But no matter which way you choose: it always goes uphill! You follow the main road, which is characterized by hairpin curves – be aware of that when speeding up on the way down. There are no cycle tracks, so you have to share the road with cars, busses and camper vans.
15. Where can I go with the e-bike?
From the center in Geiranger there is the option to follow the main road to the left or to the right. In both directions you reach after about 5 kilometers and half an hour cycling one of the famous viewpoints – “Eagle Bend” or “Flydals Canyon”. Cyclists with good physical condition and enough time can go all the way up to Mount Dalsnibba, which is 21 kilometers away. (only for large battery bikes)
16. For how long can I rent an e-bike?
We rent out the e-bikes up to two hours and up to four hours. With the two hour option you have enough time to cycle up to the viewpoint “Eagle Bend” and/or to the viewpoint “Flydals Canyon” and back. If you want to take a longer break in between or to drive up all the way to Mount Dalsnibba (only for large battery bikes)we recommend renting the bikes for four hours instead.
17. How long does the battery last?
The battery life depends on different factors. Most important is the chosen battery mode (“Turbo” = highest energy consumption, “Eco” = lowest energy consumption). Furthermore there is an influence of the grade of the road, the weight of the cyclist and the weather conditions (f. ex. contrary wind).
18. Can children rent an e-bike?
There is a minimum age of 14 years, and children need to rent with an adult.
FAQ - General - Boat Sightseeing - Kayak - RIB Safari - Bus Tours - Electric Bike Rental - Car Rental
Car Rental
1. Where to rent a car in Geiranger?
Rental cars of the company Hertz you can pick up at the ticket counter in the building of the Tourist Information in the center of Geiranger. The cars are parked approximately 50 meters away in the parking lot close to the ferry terminal. There are no other car rental stations in Geiranger.
2. Is Hertz offering one way rental?
No. The rental car has to be returned to Geiranger.
3. What kinds of cars are for rent?
We rent out 5 seaters with automatic transmission mainly of the type Toyota Auris.
4. Is online booking required or can I rent spontaneously on the spot?
You can only book via the Hertz website.
5. How does reserving a rental car work?
Go directly to the website of Hertz: www.hertz.no. There are two language options – Norwegian and English. Type in the required information to the booking mask, such as the credit card information. The tenant of the car has to be the driver and the owner of the credit card. Prices are indicated in Norwegian Kroner (NOK).
6. I have reserved online – where to get the car?
Please go to the ticket counter in Geiranger in the Tourist Information building. Here you will be given the car keys after fixing the formalities.
7. Which documents are required when picking up the rental car?
You have to present a valid driver´s license and the credit card you made the reservation with. Tenant, credit card owner and driver of the car have to be the same person.
8. Can I specify a second driver?
Yes, but you must do this when you make the booking on the Hertz website
9.Is there a minimum age or are there other requirements?
The driver´s license of the tenant and the optionally booked second driver has to be valid for at least one year. Drivers under 25 years of age have to pay an additional fee. The price is calculated in the online booking corresponding the specified age
10. When and in what amount will the credit card be charged?
The credit card will be charged as soon as you have picked up the rental car in Geiranger. The amount depends on the specified price in the online booking plus optionally booked additional services (f.ex. supplementary insurance, child seat, second driver). An additional amount will be blocked on the credit card. It will be only debited f.ex. in case the tenant does not refuel the car or does not pay for toll fees. If the car is refueled and everything else is fine after returning the car, the blocked amount will be released.
11. Do I have to refuel the car after returning it?
Yes. The car will be ready for you at the pick-up time with a full tank and you should refuel it before returning it. Otherwise you will be charged a fee. The petrol station in Geiranger is located on the main road in the center, only a few meters away from the parking lot at the ferry terminal and the Tourist Information building.
12. Where to park the car after returning?
Please park the rental car at the same place where you picked it up – our staff will show you the location.
13. Are insurances included in the price of the rental car?
Included by default are Collision Damage Waiver (CDW) to reduce the liability in case of a damage and Theft Protection (TP).
14. Are child seats available in the car?
Child seats have to be booked extra in advance when reserving the car via the Hertz website.
15. Do the rental times depend on the opening hours of the rental station?
Yes. The car rental takes place at the ticket counter in the Tourist Information building in Geiranger. To pick up and return a rental car is only possible within the opening hours: May/September: 10.00 am to 03:00 pm, June-August: 8:30 am to 17:30 pm.
16. Is there a GPS in the car?
No. But even without a GPS it is easy to find your way around the region. There are maps at the Tourist Information and the staff can give you tips and hints for a nice route.
17. I return the car undamaged – do I get a confirmation on the spot?
No. We are not entitled to confirm the condition of the car. If you wish to have a proof we recommend taking pictures of the vehicle.
18. What to do in case of damage?
Please fill out the accident report und contact Hertz to report the damage immediately. The accident report and all necessary telephone- and emergency numbers you find in the documents of the car in the glove box.
FAQ - General - Boat Sightseeing - Kayak - RIB Safari - Bus Tours - Electric Bike Rental - Car Rental